Delivery & purchase help

Before you pay

Check the product description, file formats, page count and required materials. Editions are digital files. Printing, frames, supplies and shipping are separate unless explicitly included in your written custom quote. Prices are in USD; any tax and the total are shown at checkout. Purchases use Stripe through Syndicate Hub LLC.

Getting your files

Paid editions download after server-side confirmation of an eligible completed payment. Keep your private confirmation link; an automated delivery email is also attempted. Pending payments and email provider delays can delay access. Check your inbox and spam folder. Never post a download link or checkout reference publicly.

Missing or incorrect downloads

If payment is confirmed but a file is unavailable, corrupt or different from the listing, contact syndicatehubllc@gmail.com with the product and order reference. Do not pay a second time. We will review the payment and help restore delivery or resolve the issue. Do not email card numbers, passwords or API keys.

Refund requests

Contact syndicatehubllc@gmail.com for duplicate charges, delivery problems, incorrect files or other refund requests. Requests are reviewed manually against the purchase and circumstances; a refund is not automatic. We do not use a blanket “no refunds” statement to remove rights you have under applicable law. This page does not limit those rights.

Custom work

A saved custom brief is a free request, not an order or a payment commitment. Scope, price, included revisions, timing, delivery and cancellation arrangements must be confirmed in writing before payment or work begins. The Family Quote starting estimate does not guarantee a final price or deadline.

ONE CLEAR NEXT STEP

Find the right
kind of help.

Choose your topic. Prepare a useful message for Syndicate Hub LLC, then review and send it from your email app.

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This tool does not send messages or save drafts automatically. Copy, open or download only when ready. Changing a topic keeps your text; clear it when finished.

Purchase help

For a missing file, incorrect download, duplicate charge or refund request.

Choose the product and problem to find a useful first step.

Read the related policy ↗

Which product?What do you need?

Before you send

Check the confirmation link and your inbox for orders@mail.oddlyyoursstudio.com, including spam. If payment is confirmed, ask support to help recover access. Do not pay again.

Follow download recovery steps

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Keep passwords, card numbers and private links out of your message. Recognized access links, checkout tokens, Stripe keys and bearer tokens are removed from the prepared draft; this cannot identify every secret. Downloaded drafts remain in your files until you remove them.

Review the prepared message

To: syndicatehubllc@gmail.com
Subject: Oddly Yours purchase help

Hello Syndicate Hub LLC,

Oddly Yours purchase help.
Product: Not sure / another product
Concern: Missing download or link
[Describe your request here]

Please let me know the next step.

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THE BUSINESS BEHIND THE STUDIO